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- Effectively communicates concepts and recommended courses of action to meet and exceed plans through weekly snapshots and strategy meetings.
- Implements procedures and processes to set the highest standard for service excellence and operational efficiency for the department.
- Reviews, checks, and tracks work of subordinates for accuracy and content.
- Supervise inside sales functions such as customer relations, vendor relations, and associate development.
- Resolves customer complaints and answers questions regarding services and procedures.
- Making recommendations to management concerning staff and improvement of procedures and strategic direction of inside sales staff.
- Communicates work procedures and company policies to the inside sales team.
- Facilitates customer relations between all associated departments.
- Assists with walk-in customers at the contractor's counter & by phone/email.
- Supports outside sales reps with quoting & placing orders, via phone & email.
- Leverages our multiple product lines to cross sell and maximize share of wallet. Yielding increased opportunities to secure increased sales.
- Sells lumber, windows, exterior doors, deck/rail, exterior trim, siding, millwork, and flooring.
- Collaborates with all WFB companies to aid in maximizing sales for the organization.
- Participates in company events and attends company sponsored training programs.
- Other duties assigned.
