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Inside Sales Supervisor-Lumber & Building Materials, Full-time

Posted: 02/20/2024

  • Effectively communicates concepts and recommended courses of action to meet and exceed plans through weekly snapshots and strategy meetings. 
  • Implements procedures and processes to set the highest standard for service excellence and operational efficiency for the department. 
  • Reviews, checks, and tracks work of subordinates for accuracy and content. 
  • Supervise inside sales functions such as customer relations, vendor relations, and associate development.
  • Resolves customer complaints and answers questions regarding services and procedures. 
  • Making recommendations to management concerning staff and improvement of procedures and strategic direction of inside sales staff. 
  • Communicates work procedures and company policies to the inside sales team. 
  • Facilitates customer relations between all associated departments. 
  • Assists with walk-in customers at the contractor's counter & by phone/email. 
  • Supports outside sales reps with quoting & placing orders, via phone & email.
  • Leverages our multiple product lines to cross sell and maximize share of wallet. Yielding increased opportunities to secure increased sales. 
  • Sells lumber, windows, exterior doors, deck/rail, exterior trim, siding, millwork, and flooring.
  • Collaborates with all WFB companies to aid in maximizing sales for the organization. 
  • Participates in company events and attends company sponsored training programs.  
  • Other duties assigned.